FAQs

We currently offer the following shipping options:

• Yanwen Express
• YunExpress
• DHL

We accept paypal, visa, mastcard

We currently offer international shipping to most countries worldwide. Please check our Shipping Policy for more details on delivery options and restrictions.

At Beautypureskin, the safety and quality of our products are our top priorities. Here’s how we ensure that every product we offer is safe, effective, and trustworthy:

1. Ingredient Transparency

• We believe in full transparency when it comes to ingredients. All of our formulations are clearly labeled so you know exactly what you're using.
• Our products are free from harmful chemicals such as parabens, sulfates, phthalates, and synthetic fragrances.

2. Cruelty-Free

• All of our products are certified cruelty-free. We never test our products or ingredients on animals at any stage of development.

3. High Manufacturing Standards

• Our products are manufactured in facilities that follow Good Manufacturing Practices (GMP), ensuring consistency, purity, and safety in every batch.
• Each product undergoes rigorous quality control testing, including stability and microbial testing, to guarantee both safety and effectiveness.

4. Regulatory Compliance

• We comply with international cosmetic regulations and adjust our formulas according to local laws to ensure all products sold are safe and legal for use in each market.

5. Customer Feedback & Continuous Improvement

• We take customer feedback seriously and continuously monitor user experiences to improve our products and address any concerns.

If your return is eligible, please follow these steps:

1. Contact our customer service as soon as you notice an issue;
2. Provide your order number, photos of the product, and a brief explanation;
3. Our team will respond within 1-3 business day and guide you through the process;
4. Once approved, please ship the item back to our designated address (shipping fee covered by us);
5. Upon receipt and verification of the returned item, we will process your refund.

Shipping times vary depending on your location and chosen shipping method. Typically, orders arrive within 6-10 business days after processing. For specific estimates, please refer to our Shipping Policy.

If you wish to cancel or modify your order, please contact us as soon as possible. We process orders quickly and cannot guarantee changes or cancellations once an order has been shipped.

We have a 30-day return policy from the date of delivery. Products must be returned unopened and in their original packaging. Due to hygiene reasons, we do not accept returns for change of mind. For more information, see our Return Policy.

Please inspect your package upon arrival. If your product is damaged, take photos and contact our customer service immediately. We will guide you through the next steps for replacement or refund.

You can reach our customer service team by email at beautypureskin@outlook.com or through our live chat feature available during business hours (Monday – Friday, 9:00 AM – 6:00 PM).